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Privacy Policy

Most recently updated on 6 November 2026

1. Who Lingwise is

Interlex OÜ (registered in Estonia as company 10291783, at the address Aia tn 4, 10111 Tallinn), referred to here as "Lingwise" and "we" also, operates the Lingwise website and Lingwise platform. This policy explains how we process personal data under the EU General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act.

We act as the controller of personal data about website visitors, customer contacts, and platform-users as described in this policy. We operate as a processor for personal data that customers include in documents uploaded to the platform. For all data, the customer decides what is processed, for what aims. Section 5 of our terms of service governs our processing. If your data appear in a document uploaded by someone else, contact them first.

2. What we collect

Our operations involve collecting and maintaining the following categories of data:

  • Data on platform-users – name, email address, oganisation, the person’s role, account settings, and encrypted password. These data are used for running your account and providing the service under our contract with you. We log technical data also, such as the user’s IP address, device identifiers, logins, and feature use, in line with our legitimate interest in security, troubleshooting, and product improvements.
  • Billing-contact data – name, company, billing address, value added tax (VAT) code, and payment status. We use these details for billing and accounting, following the terms of our contract with you and applicable Estonian tax law. Payment-card details are handled by our payment-service provider.
  • Data on inquiries and prospects – name, email address, company, and the messages sent to us. These let us reply to you and follow up on your wishes in line with our legitimate interest.
  • Newsletter-subscribers’ details – email address and your preferences for how we send product news, with your consent. You are free to unsubscribe at any time.
  • Website visitors’ data – the cookies necessary for the site to work for you. Analytics cookies are used only with user consent.
  • Details of expert partners – name, contact details, specialization (languages and topics), and payment rates. These details form the basis for assigning and paying for orders of professional services in keeping with our contract and accounting law.

We never sell personal data, and we do not rely solely on automated processing for any decisions with legal or similarly significant effects. Furthermore, neither uploaded documents nor translations get used to train AI models unless the customer has explicitly opted in, through a signed agreement or a setting chosen by the workspace-owner.

3. Partners – when we share data

We share personal data only with service-providers who assist with running the platform and providing our services. Contracts require protecting the data and restrict the material’s use. Our partners must use the data only on our instructions: for cloud hosting, operation of AI technology, payment-processing, email delivery, customer support, error monitoring, accounting, and – if you grant permission – website analytics. We and our AI-technology partners are not allowed to use your content to train AI models.

If you order expert services, we share the relevant content with the professionals who will provide these. They all are bound by confidentiality obligations that require protecting the data and using them only under our direction.

We may disclose data to authorities where the law requires this; to professional advisers, who must respect confidentiality; and in the event of a merger or acquisition, in which case the other company must respect this policy.

We process data within the EU/EEA. For any transfer of data to a country without an EU decision assuring adequate data protection, we apply the European Commission's Standard Contractual Clauses and impose additional safeguards wherever needed.

4. Data retention, security, and cookies

We protect data via encryption in transit and at rest, role-based access control, regular backups, periodic security testing (which includes penetration tests), and access-logging. In‑house personnel and external experts alike are bound by confidentiality agreements.

To keep the website and platform running, we use only those cookies that are strictly necessary, such as login and security cookies. Where we use analytics or marketing cookies only upon consent, given through our cookie banner. You can change or withdraw cookie permissions at any time by following the cookie-settings on this page.

5. Your rights

Under the GDPR, you have the right to:

  • access your personal data and get a copy from us;
  • receive a portable-format version of data you have given us;
  • have inaccurate data corrected;
  • have data erased, where we are not legally required to keep it;
  • restrict processing, in certain cases;
  • opt out of our processing, on the basis of legitimate interests, and at any time from direct marketing; and
  • withdraw consent at any time, without affecting processing that took place earlier.

To exercise any of these rights, please email us at the info@lingwise.eu address. We will respond within one month and may ask you to confirm your identity.

You may file a complaint with the Estonian Data Protection Inspectorate or with your jurisdiction’s EU data-protection authority. However, we would appreciate a chance to resolve your concern directly first.

The service we provide is intended mainly for businesses. Individuals may use it only if they are at least 18 years of age. We do not knowingly collect data from children.

We reserve the right to update this policy. We will post the new version here, with its date of entry into force. Also, all platform-users will be notified of material changes by email.

5. Contact points

Please contact us at info@lingwise.eu with any questions.