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Terms of Service

Most recently updated on 6 November 2026

1. Who Lingwise is

These terms of service (also "the Terms of Service" or "Terms") form a binding agreement between Interlex OÜ (registered company 10291783, domiciled at Aia tn 4, 10111 Tallinn, Estonia), referred to below also as "Interlex" or "we"), as the provider of the Lingwise platform ("the Service"), and the organization or individual registering for or using the Service ("the Customer" or "you").

The Service is designed mainly for businesses, but anyone age 18 or above may create an account. If you use the Service for your trade, business, or profession, you are deemed a "business customer" and sections 1–6 apply. For a private individual acting mainly outside any trade, business, or profession (a "consumer" customer), also Section 7 applies, and it takes precedence over any conflicting term. If you accept the Terms on behalf of an organisation, you confirm that you are authorized to bind that organization to them.

You accept these terms when you register an account or subscribe to a plan, as defined below. If you have submitted an order or signed a separate written agreement with us, that document prevails over the Terms of Service with regard to the matters it covers.

Several definitions apply to the terms specified below.

  • Service: the Lingwise platform, including AI translation, the editing system, glossaries, translation memory, and the option to order expert translation
  • Workspace: the Customer's account area, managed by a specified "owner" and shared with "members"
  • User: any person the Customer allows to access the Workspace. The Customer is responsible for all Users' actions
  • Customer Content: files, texts, glossaries, translation-memory and other input uploaded to the Service, and the outputs produced from it
  • Plan: the chosen subscription tier, features, and pricing displayed on our price-list page or agreed upon via an order form or under a contractual agreement
  • Expert Order: a request for translation or review by a human language specialist

2. How the Service operates

2.1. Accounts

You must supply accurate registration details and keep all login credentials confidential. Notify us without delay at info@lingwise.eu of any unauthorized access. Each login account belongs to a single named person and must not be shared.

2.2. Roles

The Workspace owner manages Users, billing, and settings. Owners may add or remove group members. The Customer is responsible for the actions of anyone given access.

2.3. AI-based translation

The Service produces machine translations by using artificial intelligence, which includes third-party AI models. Because AI output is generated automatically, it may contain errors, omissions, or inaccurate terminology. Quality flags and checks in the Service assist with review but do not guarantee accuracy. You are responsible for reviewing AI output before relying on or publishing it, especially for legal, medical, financial, safety-critical, or regulatory material.

2.4. Orders for expert services

You may request human translation or review through the Service. Each Expert Order becomes binding when you confirm the automatic quote, showing the price and delivery date. In rare cases, we may not be able to fulfil a confirmed order, for example if no expert is available for the document’s subject area, the file cannot be processed or the content is unlawful. We will then contact you within 1 Estonian business day and either propose a new delivery date or another solution, or cancel the order. If you do not accept our proposal, the order is cancelled. If an order is cancelled, we refund you in full within 14 days, and we have no further liability for the cancellation.

For Expert Orders, we employ qualified professional translators who must respect confidentiality. The delivery dates stated are good-faith estimates unless expressly agreed upon as fixed. If a translation we deliver contains material errors contrary to the agreed brief, notify us within 14 days of delivery and we will correct it at no charge; correction is your primary remedy.

2.5. Changes to the Service

We are constantly developing the Service so we may change or remove features. However, we will never materially reduce the core functionality of a paid Plan during its current billing period.

2.6. Availability and support

We aim for high availability but cannot guarantee uninterrupted service unless the Order Form clearly specifies otherwise. We may carry out planned maintenance, announced in advance whenever this is reasonable. Support is provided by email during Estonian business hours.

3. Forms of service, fees, and payment

3.1. Plans

Each Plan includes a limit to the word count for each billing period. An addition to this allowance can be bought as a "top-up" to the quota. The Plan’s allowance is reset at the end of each billing cycle: unused words expire. Top-ups remain valid for six months after purchase (if the Workspace remains active). The calculation of word counts is described within the Service.

3.2. Fees

The fees applied are the ones stated on our pricing page at the time of purchase or stated on the Order Form. Prices for business customers exclude VAT, which gets added where applicable; prices presented to consumers include VAT. Expert Orders are priced order‑specifically.

3.3. Payment

For subscriptions paid for by card, charges are made in advance at the start of each billing period through our payment-provider. Invoices are to be paid within 14 days of the invoice date. For late payments, we apply the statutory penalty-interest fees under the Estonian Law of Obligations Act. If payment is more than 14 days overdue, we may suspend the Service after notifying the Customer.

3.4. Renewal

Subscriptions get renewed automatically: they roll over for the same period unless cancelled before the renewal date. You can cancel your subscription via the Workspace’s billing settings or by emailing us; cancellation takes effect at the end of the current billing period.

3.5. Upgrades and downgrades

Upgrades take effect immediately, and charging of the price difference is prorated. Moves to a lower service tier take effect at the start of the next billing period.

3.6. Refunds

Fees already paid are non-refundable, except in conditions for which the Terms state something different or when the law mandates otherwise.

3.7. Price changes

We may change prices with at least 30 days' notice. The new price applies from the next renewal date. If you do not agree to the changes, you may cancel your subscription before that date.

4. Your content, our platform, and acceptable use

4.1. Ownership of your content

You keep all rights to Customer Content, including translations, glossaries, and translation memories created in the Workspace. You grant us a limited, non-exclusive license to host, process, copy, and transmit Customer Content – solely to provide the Service and fulfil Expert Orders.

4.2. Protection against AI training from your content

We do not use Customer Content to train general AI models or to improve them in any other way, and we do not let our AI providers do so. Your glossaries and translation memory remain safe: they get used only within your own Workspace. Any exceptions require separate, explicit consent from you.

4.3. Your responsibility for the content

You confirm that you have the right and legal grounds to upload content and have it translated, inclusive of any personal data contained in the material. You must not upload content that is unlawful or infringes others' rights.

4.4. Our platform

We and our licensors own the Service, with all of its software, design, and know-how. The Terms of Service give you a non-exclusive, non-transferable right to use the Service while your subscription is valid. To operate and enhance the service, we may use , through aggregated usage statistics that do not identify you or reveal Customer Content. If you send us feedback, we may use it freely.

We do not give you permission to

  • reverse-engineer, copy, or resell the Service;
  • bypass usage limits, security safeguards, or the access controls;
  • upload malware or content that is illegal, defamatory, or in breach of third-party rights;
  • use the Service against applicable law, inclusive of sanctions and export controls; or
  • use automated means to access the Service via other than our published interfaces.

5. Data protection

For personal data contained in Customer Content, you are the controller and we are your processor under Article 28 of the EU’s General Data Protection Regulation (GDPR). This section of the Terms constitutes the data-processing agreement between us. For account, billing, and marketing data, we act as controller, in the manner described in our privacy policy.

As the data-processor, we will

  • process personal data only on your documented instructions, which are dictated by the Terms and by your use of the Service, unless EU or Estonian law requires otherwise;
  • make sure that all personnel with access are bound by confidentiality agreements;
  • apply appropriate technical and organisational security measures, including but not limited to encryption in transit and at rest, role-based access control, and regular security audits;
  • use subsidiary or secondary processors only from our published list of partners for this, under written terms that protect the data at least as well as this section's do. We will give at least 30 days' notice of new sub-processors, and you may object on reasonable data‑protection grounds;
  • transfer personal data outside the EU/EEA only through a valid transfer mechanism, such as reliance on an adequacy decision or use of the EU Standard Contractual Clauses;
  • help you respond to data subjects’ requests and meet your obligations for associated security, notification of any breaches, and impact assessments;
  • notify you without undue delay, and never after more than 48 hours, once we have become aware of a personal-data breach affecting your data;
  • delete or return personal data upon termination of the Service agreement, in line with Section 6, unless the law requires retention; and
  • make available the information needed for proving compliance with this section and allowing reasonable audits, no more than once a year and with 30 days' notice, at your cost unless a breach on our end has occurred.

The categories of data and data subjects covered are those you include in the Customer Content. Processing is deemed to continue for the full term of your subscription. Do not upload special categories of personal data (see Article 9 of the GDPR) unless strictly necessary for the translation.

6. Liability, termination, and legal terms

6.1. Confidentiality

Each party must keep the other's non-public information confidential, unless it is already public or the law requires its disclosure.

6.2. Warranty terms

We provide the Service with reasonable skill and care. The AI output is provided "as-is" and may contain errors.

6.3. Liability

Neither party is liable for indirect or consequential loss, including loss of profit, revenue, business, goodwill, or data. Each party’s total liability arising in connection with the Terms is limited to the fees paid or payable by the Customer for the Service in the 12 months directly prior to the event giving rise to the claim. If you use the Service at no charge, our total liability is limited to 25 euros. These limits do not apply in cases of intent, gross negligence, unpaid fees, or situations wherein the law does not allow them.

6.4. Indemnity

You are responsible for covering any third-party claims arising from your content or breach of Section 4. We cover third parties' claims that the Service itself infringes on their intellectual-property rights.

6.5. Suspension and termination

We may suspend access in response to breach, non-payment, or security risks. Either party may terminate the agreement at the end of a billing period, or immediately if the other fails to remedy a material breach within 14 days of notice.

6.6. What happens after termination

You can export your content for 30 days after termination. We then delete it within 30 days, except where the law requires us to keep it.

6.7. Changes

We always give 30 days' notice of material changes, by email. If you do not agree with the new conditions, you may terminate your subscription before they take effect.

6.8. The relevant law

Estonian law applies. Disputes with business customers are handled by Harju County Court in Tallinn. Neither party is liable for events beyond its reasonable control. If any provision of the terms or conditions set forth is invalid, the rest remain in force. The English-language version is considered definitive.

7. Additional terms for consumers

This section applies only if you use the Service as a consumer, in which case its terms have precedence over those above if there is any contradiction. Your rights under the consumer law of your EU country of residence are not affected by this section of the Terms.

7.1. Withdrawal

You may withdraw from your agreement for a paid subscription or Expert Order within 14 days without stating a reason, by using the "Withdraw from contract" function or by emailing info@lingwise.eu. We will issue a refund within 14 days. If you asked us to start within those 14 days, you pay for the part already provided, for example 7 days of a monthly subscription or half the price of a half-finished Expert Order. For customers who have asked us to complete an Expert Order and acknowledged the associated terms for loss of the right to withdraw, that right ends on delivery.

7.2. Conformity

Your statutory rights pertaining to digital services apply. The AI limitations stated in Section 2 are part of the service description agreed upon for the Service.

7.3. Liability

Where consumer law does not allow the limits and the indemnity described in Section 6, they do not apply. This restriction encompasses indemnity for death, personal injury, intent, and gross negligence.

7.4. Renewal and changes

We remind you at least 14 days before the annual date for renewal. You may cancel at any time, with effect from the end of the current billing period. If you do not agree to a material change to the Terms, you may terminate your subscription and receive a refund for the unused portion.

7.5. Disputes

You may bring a claim before the courts of your country of residence or apply to the Estonian Consumer Disputes Committee.